Why we start by listening
Every project in the house begins the same way — with a conversation, not a quote. We ask what you are making, who it is for, and what would happen if it disappeared. It sounds unbusinesslike. It is the most businesslike thing we do.
Listening first keeps us honest about capability. If a job needs a specialist we do not have yet, we say so in the first meeting — and, more often than not, we know a collaborator in the collective who fits.